parsons federal credit union parsons fcu parsonsfcu

woman with phone

Important Dates for Visa Gold Cardholders

All users that are currently on Extra Awards will automatically be moved onto the new platform.  During the transition and blackout period, you will not have access to view your points balance or redeem for rewards. However, once the migration is complete, your points will update automatically on the new system and you will receive points for any purchases made during the transition. We ask that you please take note of the following:

  • The current Extra Awards website will no longer be available beginning Thursday, January 21. It will be replaced with Explorer Rewards.
  • Access to Explorer Rewards will be available beginning Monday, February 1. Please do not attempt to register/log in until then.
  • The blackout period will last between January 21 – January 31, 2021. 
  • To access Explorer Rewards, follow these steps:
  1. Sign into Online Banking and click on “Explorer Rewards” in the navigation bar.
  2. A new tab will open in your browser and you will be asked to register your account. Your old Extra Awards username and password will no longer work.
  3. Click on the “Create New Account” link and follow the prompts to establish your new sign-in credentials. Please have your card number, SSN, and email on file ready.
  4. Once you have completed the form, a Confirmation Code will be emailed to you. Follow the prompts to complete your registration. If you require any assistance during this process, you can call the Explorer Rewards Support Team at (855) 854-5493.
  5. You can also access the new Explorer Rewards platform from our website on the Visa Credit Cards product page.

Your credit card statement may not reflect a complete rewards points balance immediately following the transition. This is only temporary while our system completes all the updates. It will resume back to normal by your March monthly statement. If you encounter difficulties logging into your account or need any assistance related to Explorer Rewards, please contact Support Team at  (855) 854-5493 .