We are closely monitoring the guidance of the  Centers for Disease Control (CDC)  and taking precautions to help ensure the health and safety of our members and our staff while delivering the best member service experience possible in these extraordinary circumstances.

For more updates, you can also visit our News section.

• Members who enter the branch must wear a face covering (except children under the age of 2 and only with adult supervision, as can be done safely, for children ages 2 to 8.) For identification and security purposes, you may be asked to briefly lower your face mask.
• Plexiglass shields have been installed at the teller counter where we will be serving members face-to-face.
• We are incorporating one-way branch entry and exit. Please be mindful of directional signage posted near the doorways. 
• We will be limiting the number of people inside the branch at any given time so you may be greeted by an employee and asked to wait outside.
• Practice social distancing and keep at least 6 feet of distance between you and anyone else in the branch. Be mindful of the markers on the ground.
• Use our ATM in the Parsons Pasadena lobby or any one of 30,000 CO-OP ATMs for surcharge-free cash deposits or withdrawals

These changes will be in effect until further notice  and is in accordance with the City of Pasadena's regulations and the State of California. We will keep you updated as the situation progresses.

For your convenience, banking transactions can be conducted over the phone or electronically through Online and Mobile Banking. If you would like assistance navigating your accounts online, please call us so that we can guide you.

If you are having financial difficulties, please reach out and talk to us. We have enacted several measures to alleviate hardship among our members:

• An Emergency Loan program - Borrow up to $15,000 at a low, fixed rate ¹
• Skip-payment ² for loans

Protecting our members and their well-being is our priority. We are a safe and stable financial institution with over 44 years of experience.

• 5-Star rating from BauerFinancial
• 77% more reserves than what is required by federal regulators; we are well-equipped to support you throughout this epidemic
• Insuring members' deposits up to $500,000, which is double what major banks offer to their customers

Quick Links and Information

Access online banking  for your banking needs.

Don’t have the mobile app?  Download it now

Apply for loans instantly online.

Need to make a cash deposit or withdrawal? Use any of our 30,000 free CO-OP ATMs. Select “ATMs,” and  find a location  near you.

Call Member Services at:
1-800-765-4527 or email  mbrserv@parsonsfcu.com

Please do not include any sensitive information in your email.

Chat with us  in online banking.

Call Center hours are: Monday – Friday
8:00am - 7:30pm EST and 5:00am - 4:30pm PST

¹ All loans are subject to approval.

² By electing Skip-a-Payment, you understand that finances charges will continue to accrue at the agreed rate stated in your loan agreement. The unpaid balance of the loan and payoff term on the loan agreement may be extended until the loan is paid in full. The first payment made after the skipped payment(s) will include interest that has accrued from last payment made for the loan.